How Dondy Helps Shopify Brands Win

At Transtore, we’re always on the lookout for tools that help eCommerce merchants drive real growth. One platform that’s been consistently delivering impressive results is Dondy a powerful WhatsApp marketing and automation solution built specifically for Shopify.

In this post, we’ll break down how Dondy helps brands turn WhatsApp into a high-converting channel for marketing, support, and sales, and why more Shopify merchants are adopting it as their go-to solution.

Why WhatsApp Matters in eCommerce Today

With over 2 billion active users globally, WhatsApp is one of the most-used communication platforms in the world. Unlike email or SMS, WhatsApp offers real-time engagement with open rates as high as 98%, making it ideal for time-sensitive and personalized messaging.

For Shopify merchants, this means a faster way to:

• Recover abandoned carts
  

• Send order updates

• Support customers instantly
  

• Promote campaigns to loyal buyers
  

What Makes Dondy Stand Out?

Dondy WhatsApp Marketing is purpose-built for Shopify. It connects directly with your store and makes it easy to automate key flows using WhatsApp.

Key Features:

• Abandoned Cart Recovery: Send smart reminders with product photos and links
  

• Order Confirmations & Fulfillment Updates: Keep customers in the loop
  

• Review Requests: Collect reviews with personalized WhatsApp follow-ups
  

• AI-powered Chat Support: Answer FAQs, upsell, and guide users automatically
  

• Marketing Campaigns: Send promotions to targeted customer segments
  

• Integration with Shopify Flow, Klaviyo, Loox, and more
  

These features help Shopify stores turn missed opportunities into conversions—and conversations into revenue.

Smart Automation That Saves Time and Money

WhatsApp is a paid channel, so every message counts. Dondy helps merchants send to the right customers at the right time by using:

• Shopify event triggers (abandoned checkout, order status)
  

• Klaviyo segments (e.g. birthdays, VIP buyers)
  

• Custom opt-in widgets and checkout integrations
  

By combining timing with intent-based targeting, Dondy reduces waste and maximizes ROI.

Image suggestion: Screenshot of a Dondy dashboard showing campaign performance

Turning Support into Sales on WhatsApp

One of Dondy’s most powerful features is its shared team inbox for support. Support agents can:

• Chat with customers in real time
  

• Recommend products inside conversations
  

• Use product carousels and quick replies
  

• Escalate to human reps when needed
  

Even better-Dondy's built-in AI assistant handles many customer questions automatically, from "Where’s my order?" to "Which product is right for me?"

Real Results from Shopify Merchants Using Dondy

Here’s what merchants using Dondy on Shopify have achieved:

• 10–15% increase in cart recovery
  

• 8–12% boost in customer retention
  

• 12–15% monthly revenue growth
  

• Higher review collection rates via WhatsApp follow-ups
  

• Reduced support load with AI handling common queries
  

These improvements are especially notable for brands selling in regions where WhatsApp is already dominant—like the UAE, Saudi Arabia, Brazil, and India.

A Smarter Way to Market and Sell

At Transtore, we believe in tools that make life easier and revenue stronger for store owners. Dondy is a standout solution in the WhatsApp marketing space because it combines automation, AI, and Shopify-native integrations in one seamless platform.

If you're looking to improve customer engagement, support responsiveness, and revenue per visitor, check out Dondy here.